Help

Do I need an account to order?

No sign-up form. We ask for your email when you approve your proof, so you can come back to your design. We email you a link to set a password, so you can see your orders at any time.

Can you print on NFC or access cards?

Yes. In your basket, choose a card type for each design: standard, NFC (NTAG216), MIFARE Classic 1K, 125 kHz proximity (EM4200) or another access card you name. We can program the chips for you. Chip cards and programming are charged per card, and the price is shown before you pay.

Do you deliver outside the UK?

Yes, worldwide. Delivery options and charges for your country are shown at checkout. Import duties or taxes, if any, are paid by the recipient.

How long does it take?

We aim to dispatch within 5 working days of proof approval and payment. UK tracked delivery usually arrives 2 to 3 working days after dispatch, or choose next working day delivery at checkout. You will see tracking details in your order when it is dispatched.

What size are the cards?

Standard credit-card size (CR80, 85.6 × 54 mm, 0.76 mm PVC), so they fit any standard holder, lanyard clip or wallet. In the editor the artwork is a little larger (87.7 × 56.1 mm) to allow for trimming; keep important details inside the dotted safe area.

What photos work best?

A clear, recent, well-lit photo facing the camera. JPEG, PNG or WebP. The editor warns you if a photo is too small to print sharply.

How do I import a spreadsheet?

Download the sample CSV or Excel file from the people page, fill it in, then upload it. Dates must be written as YYYY-MM-DD, or choose the date format when matching columns.

How are photos matched to people?

By a file name or ID column in your spreadsheet. We never guess from people's names, and any photo we cannot match is listed for you to sort out.

Can I change a card after approving the proof?

Yes, until you pay. Any change needs a new proof approval. After payment, contact us before production starts.

What if something is wrong with my cards?

Free reprint if cards arrive damaged, faulty or different from the proof you approved. Email us photos and your order number within 14 days of delivery and we reprint them free, or refund you if you prefer. See cancellations, returns and refunds.

Can colleagues help?

Yes. Owners can invite colleagues as designers (who can edit and order) or viewers (who can only look).